Privacy Policy
Kiwi Moving (“Kiwi Moving”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quote, or use our moving, packing, transportation and warehousing services.
We operate in New Zealand and handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
1. Who We Are
Kiwi Moving is a New Zealand-based moving and warehousing service provider operating from Christchurch.
Business: Kiwi Moving
Location: Christchurch, New Zealand
Phone: 0204-001-6858
Email: [email protected]
Website: https://kiwimoving.co.nz/
For privacy-related questions, requests or concerns, please contact us using the email address above.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Phone number
- Email address
- Pickup address and suburb
- Delivery address and suburb
- Moving date
- Number of bedrooms or approximate size of the move
- Whether you require warehousing services
- Whether you require moving insurance
- Information contained in your comments, questions or enquiries
- Information you provide when communicating with us by phone, email or other communication channels
- Information necessary to provide, organise or manage your moving or warehousing services
- Information about your interactions with our website, where collected through cookies, analytics or similar technologies
We only seek information that is reasonably necessary for the relevant business purpose.
3. Information You Provide Through Our Website
Our website includes a quote/contact form through which you may provide information including your name, phone number, email address, pickup and delivery addresses, moving date, number of bedrooms, warehousing and insurance requirements, and comments or questions.
We use this information to understand your moving requirements, contact you, prepare quotations, arrange services and communicate with you about your enquiry.
If you do not provide information that is necessary for us to assess or arrange your move, we may not be able to provide a quote or deliver the requested service.
4. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries and quote requests
- Preparing and providing quotations
- Planning and coordinating moves
- Providing moving, packing, loading, transportation, unloading and warehousing services
- Communicating with you about your booking or enquiry
- Confirming addresses, dates and service requirements
- Managing customer accounts, records and transactions
- Arranging insurance or other services where requested
- Providing customer support
- Managing complaints, disputes and service issues
- Improving our services and website
- Maintaining website security and preventing fraud or misuse
- Meeting our legal, accounting, insurance and regulatory obligations
- Sending service-related communications
- Sending marketing communications where permitted by law and where appropriate
We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our services or operate our business.
Depending on the circumstances, this may include sharing relevant information with:
- Our employees and moving teams
- Contractors and service providers involved in providing your move
- Warehousing or logistics providers where applicable
- Insurance providers or brokers where insurance is requested
- Technology, hosting, email, website and IT service providers
- Professional advisers, including accountants, lawyers or insurers
- Government agencies or authorities where required or authorised by law
- Other parties where you have authorised or requested us to disclose information
We do not sell your personal information.
Where we use third-party service providers to process information on our behalf, we take reasonable steps to ensure that information is handled appropriately and securely.
6. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website hosting provider, security tools, analytics services or other technologies.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate time and date of visits
- Referring website
- Website usage information
We may use this information to maintain website security, understand website usage, diagnose technical problems and improve our website and services.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help a website remember preferences, analyse traffic or provide certain functionality.
We may use cookies that are necessary for the operation and security of the website and, where applicable, analytics or other functionality.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
8. Marketing Communications
We may contact existing or prospective customers with information about our services, offers or other relevant business communications where permitted by applicable law.
Where required, we will provide an appropriate way to opt out of marketing communications.
You can ask us to stop sending marketing communications at any time by contacting:
9. Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Depending on how information is collected and stored, it may be held electronically, in email systems, website systems, customer records or other business systems.
No method of electronic storage or transmission is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, meeting legal or accounting obligations and protecting our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to any legal or operational requirements requiring us to retain it.
11. Overseas Disclosure and Service Providers
Some technology, hosting, email, analytics or other service providers we use may store or process information outside New Zealand.
Where personal information is disclosed or transferred outside New Zealand, we will take reasonable steps to ensure that the disclosure or transfer is handled in accordance with applicable New Zealand privacy requirements.
12. Access to Your Personal Information
You generally have the right to request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make an access or correction request, contact:
Email: [email protected]
Subject: Privacy Request
We may need to verify your identity before providing access to or correcting personal information.
We will respond to requests in accordance with the requirements of the Privacy Act 2020.
13. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
Email: [email protected]
Phone: 0204-001-6858
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the New Zealand Privacy Commissioner.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our services are primarily intended for adults arranging residential, commercial, moving or warehousing services.
We do not knowingly seek to collect personal information from children unless this is necessary in connection with a legitimate service or enquiry and is permitted by law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
17. Contact Us
If you have any questions about this Privacy Policy or how Kiwi Moving handles personal information, please contact us.
Kiwi Moving
Christchurch, New Zealand
Phone: 0204-001-6858
Email: [email protected]
